Frequently Asked Questions
What sizes are available?
Each product has its available sizes and a size chart on the product page. We recommend checking the size chart before placing your order.
Where do you ship?
EK ships from Austria. Available delivery countries and shipping costs are shown at checkout.
How long does delivery take?
Orders are processed as quickly as possible. Delivery times depend on the destination and shipping method selected at checkout.
Can I return my order?
Yes. Consumers generally have a statutory 14-day withdrawal period for online purchases in Austria. Please see our Returns & Refunds page for details.
How can I contact EK?
You can contact us through our Contact page or by email.
How should I care for my EK products?
Please follow the care instructions on the garment label to help maintain the quality and shape of your item.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and photos of the item so we can assist you.