We are committed to processing your EK order as quickly as possible.
Order processing
Orders are processed after successful payment. Processing times may vary depending on order volume and product availability.
Delivery
Available delivery countries, shipping methods, costs and estimated delivery times are displayed during checkout.
Tracking
Where available, you will receive tracking information by email once your order has been shipped.
Delivery delays
Delivery times may occasionally be affected by circumstances outside our control, including carrier delays, public holidays or other unforeseen circumstances.
If no other delivery period has been agreed, Austrian law generally provides that goods must be delivered without undue delay and no later than 30 days after conclusion of the contract.
Questions about your order?
Please contact us with your order number and we will be happy to assist you.